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Host Color Servers's Billing Explaination
Billing and Payment
Account Set up: You agree that by placing an order either by electronic ordering (web order form) or submitting a written contract, and receipt of such order by Host Color Servers that you are agreeing to our TOS, AUP, and SLA agreements. No Modifications of said contract by our Client is allowed.
Furnishing false or incorrect data on the order form, contract or online application, including fraudulent use of credit card numbers will result in appropriate action determined by Host Color Servers.
Attempting to circumvent or alter the processes of any billing procedures or procedures to measure bandwidth utilization, or other methods to document "use" of the Company's Services and Products will result in Host Color Servers taking immediate steps to remove all or a portion of the your content, disconnect or terminate our agreement.
Any setup fees will be charged full setup fee pricing, and are applied at the time of initial request of such services.
We accept check, Money orders and direct bank deposits as well as VISA, Master Card, American Express, and Discover Cards.
Billing:
Establishment of this service is dependent upon receipt of payment. Fees shall commence as soon as you sign up for services in accordance with account set-ups. Fees for renewal periods shall automatically be charged at the 1st of each month for the total of order. Prices are subject to change in the future, but are guaranteed through your paid billing period.
You, the customer, agrees that Host Color Servers may charge fees for the services to your credit card you supplied during registration. In the event you wish to change your charge card, this agreement will still apply.
You understand that additional charges will be added if the client requires additional services or support beyond the agreed amount.
Late Fees:
A service charge of $15.00 will be added to unpaid balances after 10 days from the due date. If payment has not been received 15 days after the due date, the account will be suspended without exception. The customer will have the option of reactivating the account. An additional fee of $15.00 will be charged to reinstate an account that is suspended or terminated. The reactivation fee is non-negotiable.
Host Color Servers will make every attempt to work with you through email, voicemail, and phone number provided, and by registered mailing address will be made before a suspension or termination. In the event that you do not meet the agreement of the billing and payment policy, Host Color Servers may immediately suspend and/or terminate your service.
You agree to pay in full amount all owed to Host Color Servers in the event of suspended, terminated, or cancellation. Host Color Servers can renegotiate with you to continue service.
Termination Policy
Host Color Servers may without notice terminate your contract if you violate the TOS, AUP, SLA and/or policies or in the judgment of Host Color Servers acted inconsistently and could place unreasonable demands on the Company and its business operations.
You agree that Host Color Servers will not be liable to you or any third party for any termination of your contracted services.
You are obligated to pay in 100% of fee and charges accrued prior to canceling.
Cancellation Policy
All requests for canceling any service / services must be made in writing with at least 30 days notice but not more than 60 days prior written notice and faxed to 1-866-375-HOST. Confirmation Receipt of cancellation will be sent within 24 hours of by our Sales Department.
If you terminate or cancel your contract within 24 hours after the set-up, you will be obligated to pay all fees and service charges. Any refund for prepaid services will be returned minus set-up fee.
If Host Color Servers should cancel the contract, you will be refunded any dollars exchange in advance minus any unpaid bills or service fees.
Action will be taken immediately if any excessive use of bandwidth, disk space, or other means that Host Color Servers determines will affect services. You will be notified immediately. A new service agreement can be determine by Host Color Servers, if you need other provision to handle your business.
Complaint
Host Color Servers has the right to charge for investigate each complaint. Host Color Servers does not deal with your clients.
If we receive a complaint, it will be forwarded to you. If we do not receive a response that brings resolution to the complaint within a 24-hour period, Host Color Servers will begin to investigate the complaint and take steps to correct it if necessary.
If we get repeat complaints, Host Color Servers will take steps to resolve the complaint and then you will be contacted.
Shipping/Returns
You will be responsible for shipping and insuring equipment to and from Host Color Servers facility. If you cancel your contract with us or if it becomes necessary for us to terminate your contract, you will be responsible for shipping and insuring requirements regarding your equipment. If you were to owe Host Color Servers for the services provided, your equipment will be held as collateral until all obligations are met.
Abandoned Equipment
Client agrees that any equipment, facilities modification, or Client provided infrastructure or services that remain in the service area or impound area for more than sixty (60) days beyond termination, regardless of reason or ownership of said items, shall be deemed to be abandoned and Host Color Servers.com shall have the right to remove and or dispose of said equipment, modifications or infrastructure or services at its sole discretion.
You can download and review our Terms Of Service Document, Privacy Policy, Service Level Agreement and Acceptable Use Policy.
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